Leisure & Entertainment
More so than almost any other industry, leisure and entertainment providers live or die by the customer experience they provide. Please are giving up their free time and expect to be rewarded! Despite this, it’s often very difficult for consumers to give feedback about their experience, and are often reluctant to confront staff, who may be powerless to make a difference.
Fizzback allows consumers to give their feedback right into the heart of the provider, in a simple and easy manner. This information is vital to senior management, ensuring that they have all the information necessary to enhance the experience they provide, ensuring that visitors come again and again, and bring their friends. Front-line staff can also be alerted to deal with issues that they are empowered to resolve.