24 Mar 10
The Executive Customer Contact Exchange
Through carefully selected keynote addresses, structured networking activities, intimate boardroom style discussions and one-to-one meetings with leading solution providers, find out how to:
* Design and deliver the right multi-channel contact strategy that meets your customers’ needs
* Streamline, consolidate and integrate operating processes without impacting your customers’ experience
* Ensure your outsourcer delivers the service your customers expect and the one your brand promises
* Maximise performance and profit from your people by empowering your workforce to drive change from the bottom-up
* Propel customer satisfaction scores to new heights by creating a customer obsessed culture
* Extract maximum value from the latest contact centre solutions including social media, mobile CRM, cloud computing, Web 3.0 and unified communications