The Fizzback Group considers the privacy of its clients to be of great importance and takes the utmost care to protect them.

Web users

The Fizzback Group will not edit, share or disclose any personal information about clients or prospective clients without your prior consent. This information will be treated in accordance with the Data Protection Act 1998.

Names, comments and contact details of those who use the "Contact Us" or “Feedback” feature are forwarded to the corresponding Fizzback employee. These details will not be made available to any third parties. We do not sell lists, accept advertising, or generate any third-party revenue from them.

United Kingdom & Europe

Consumers

We endeavour to process any personal information relating to users from which you may be identified, in accordance with Data Protection Act 1998. Information may be processed in accordance with our Data Protection Registration and we shall not process user personal information (eg name, address, transaction details) in any manner incompatible with those purposes or without your consent unless we are required by law to do so.

We shall not request or process any sensitive personal data about you. We shall not retain personal information relating to you longer than is necessary for the purposes for which it obtained. These details will not be made available to any third parties beyond your service provider.

Opt Out

The Fizzback Group recognizes that users may not wish to be contacted. We allow you to opt out of any e-mail marketing that may result from use of the site or any other electronic communication from Fizzback.

You can always remove yourself from a list by replying through the electronic communication channel stating simply ‘STOP’ or alternatively contact a member of The Fizzback Group by calling 0845 067 1000 to ask to be removed.

North America

Pricing / Frequency

Fizzback Alerts is a standard rate one-off service designed to elicit customer feedback about their customer service experience.  Message & Data rates may apply. This is a one-off service, users will only receive messages they solicit.

Opt in

Users can opt in at the point of sale by signing a consent or by initiating sending an sms comment in response to POS and notices.

Opt out

To cancel this service text STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or STOP ALL to 37587.

Support

To get help with this service text HELP to 37587 or call 1-409-349-9225 or email sms_support@fizzback.com.

Supported Carriers

Alltel, AT&T, Boost Mobile, Cellcom, Cincinnati Bell, Cellular One, Cellular South, nTelos, Nextel, Sprint, T-Mobile, Verizon Wireless, Virgin Mobile, US Cellular