Capture Real-time Feedback
Wouldn’t it be great to get into the head of every one of your customers, while they are experiencing your product or service? Fizzback hasn’t developed mind-reading technology (yet) but has developed a great deal of expertise and a system for gathering point-of-experience feedback across whatever channel the customer finds most convenient: SMS text, email, voice, web or comment cards.
Given the short half-life of an experience, the quality of data collected when a customer is most minded to submit their top of mind thoughts is not to be underestimated. In a retail environment, every customer can be turned into a mystery shopper, an innovator and a performance manager!