Product & Service Feedback

How well is your new range of products being received by your customers?  What do they think of the new service offering?  Getting an early read on the success of new launches is vital – it helps to drive investment decisions in manufacturing, logistics, sales and marketing.
Including feedback instructions on packaged goods and service documents is a great way to engage consumers, allowing them to articulate their top-of-mind thoughts during product or service consumption.  Product and brand managers benefit from large volumes of real-time insight, providing reliable information at a low cost.

Fizzback’s unique artificial intelligence engine can be trained to recognise products down to SKU level and automated dialogue management can ask consumers to clarify any missing details.  Fizzback Product & Service Feedback is a revolutionary approach to market testing and portfolio optimization – it facilitates true co-creation between brands and consumers.