ENGAGE
Fizzback engages customers at the point of experience and at key moments of truth across the customer lifecycle. Clear point-of-sale material and timely, personalised feedback requests encourage customers to respond while the experience is fresh.
CAPTURE
Consumers can use one of six channels to get their views across quickly and easily, in natural language.
INTERPRET
Fizzback uses sophisticated Natural Language Processing techniques to interpret feedback, determining the nature, topics and sentiment expressed.
ACT
Customers provide feedback because they want to be heard and want something to be done. Fizzback delivers an immediate response to the customer, simulatneously sending an alert to the relevant team for rapid follow-up.
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Virtuous cycle of Customer Engagement
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