ENGAGE
Fizzback proactively polls customers at key moments of truth in the consumer journey. Highly personalised feedback requests and point-of-sale advertising encourage customers to respond while the experience is fresh.
CAPTURE
Fizzback offers six feedback channels, including SMS, email and social media, to allow customers to get their views across quickly and easily, in natural language.
INTERPRET
Fizzback uses sophisticated Natural Language Processing techniques to interpret feedback, determining the nature, topics and sentiment expressed.
ACT
Customers provide feedback because they want to be heard and want something to be done. Fizzback delivers an immediate response to the customer, simultaneously sending an alert to the relevant team for rapid follow-up.
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Virtuous cycle of Customer Engagement
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