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The Fizzback™ service solicits instant customer feedback at the point of experience and employs a unique artificial intelligence engine to understand the nature, sentiment and tone of comments.
Adaptive responses are generated and delivered instantly giving customers a sense of empowerment.
Automatic and assisted dialogue management drives meaningful conversations, building customer engagement.
Relevant staff are immediately alerted, enabling companies to resolve customer issues quickly.
Senior management benefit from Real-time Dashboard, ranging from KPIs to verbatim customer feedback.
Process Flow
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