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Fizzback's clients have seen:
- 25-36 point increases in customer advocacy in under a year
- 30+ point increases in customer satisfaction
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Fizzback's clients have seen:
- 10-15% of their customer base identified as being at-risk
- 40-45% of those customers turned into fans after rapid recovery
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Fizzback's clients have seen:
- 25-30% of negative feedback refers to lack of product availability
- 15-20% of all feedback articulates an unmet need
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Fizzback's clients have seen:
- 8% improvement in brand trust
- Award-winning service initiatives
- Industry leading empathy ratings
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Fizzback's clients have seen:
- 61% reduction in complaints
- 20% decrease in issue resolution time
- 10% increase in first call resolution (FCR)
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