"Fizzback provides us with vital insight into the mood of the customer base, and how our stores are driving satisfaction and advocacy. We view it as an essential component of our customer management strategy. We've seen a significant increase in our Net Promoter Score since nationwide launch of the Fizzback service."

Tom Shorten, Director of Operations, Phones 4u

"Fizzback has made it much easier for customers to communicate with us – the research suggests that 9 out of 10 customer comments would have remained unreported prior to the introduction of Fizzback. These new insights have led to quick-win actions that are positively impacting service quality as well as helping us to recognise outstanding performance."

Karen Beasely, Head of Customer Relations, National Express plc

"Fizzback is a core part of our drive for excellence in customer service. We track and address the issues that lead to customer defection before it happens and focus on the underlying causes of loyalty. We have found Fizzback to be a very effective investment in improving the lifetime value of our customers."

Andrew Shapin, The Cotswold Company

"Since implementing the Fizzback service lines of communication with our guests have dramatically improved and we now hear about more issues and can resolve them quicker than ever before. The system has enabled us to identify key areas for improvement in many areas and the ability to address problems and recover guests while they are still on holiday with us has been invaluable. There’s nowhere to hide with this system – it shows you the reality of the customer’s experience. Which means you can keep improving. In this business, that's vital."

Gill Benwell, Director, Bourne Leisure Ltd

"We're excited about our work with Fizzback and delighted they have been recognised by the judges at the European Retail Solutions Awards."

Tim Robson, Service Design Manager, Marks & Spencer

“We’re committed to being the first choice on the high street. Fizzback gives us a whole new level of visibility into the in-store customer experience and provides actionable insight into areas for improvement.”

Ashley Cook, Business Operations Director, The Carphone Warehouse