“We’re committed to delivering a world-class customer experience across our sales and service organisation and by adopting the Fizzback solution, we are taking our existing processes for monitoring customer satisfaction to the next level. Fizzback allows us to reach out to all our customers, rather than just a sample, ensuring we can act upon every customer comment. Critically, the information gathered helps our front-line employees to help our customers, creating a genuine service culture.”
Andrew Coull, Director of Retail, T-Mobile