Robin Klein - Chairman

Robin Klein is an experienced creator of and investor in fast growth businesses. He specialises in Consumer facing, Branded, Multi-channel retail operations and Internet Services.

With over ten years on Public Company boards in UK and South Africa, Robin’s career highlights to date include CEO of Innovations Group PLC, Managing Director of Arcadia Marketing & Home Shopping and Chairman of Agent Provocateur. He also runs The Accelerator - an investment group with a portfolio of early-stage technology. Robin brings an expert understanding of consumer behaviour, excellence in customer service processes and designing outstanding customer experiences.

Robin is an active Chairman and advocate of The Fizzback Group.

Rob Keve - CEO

Rob is responsible for global strategy and the management team. He founded The Fizzback Group (formerly Instant Market Intelligence Ltd) as a result of his vision for empowering today’s consumers.

Rob has deep experience of running, advising and investing in enabling-technology businesses. Prior to The Fizzback Group, Rob was the Managing Partner of 3K Digital a technology venture fund, where he led the fund's investments into telecoms, software and internet applications. Previously, Rob was a lead consultant at Booz Allen & Hamilton specialising in consulting in strategy and marketing to UK & European blue-chip businesses.

He holds two degrees from Bristol University and an MBA from Kellogg Business School in the United States.

Pierre Lever - Commercial Director

Pierre is responsible for commercial activities. He and his team work closely with clients and partners to help them drive value through Fizzback's services.

Prior to joining The Fizzback Group his most recent role was with Forrester Research Inc., the Nasdaq listed technology analysts, where he was Sales Director for Southern Europe, Middle East & Africa. Pierre led Forrester’s significant growth in the region as well as managing the Forrester headquarters in Paris, France. Pierre is highly experienced in the challenges faced by consumer businesses and the importance of customer experience management.

Pierre is a qualified lawyer, and an experienced sales leader and marketer. He holds law degrees and an MBA from IMD in Switzerland.

Jonathan Morris - Operations Director

Jonathan Morris has become a UK leader in methods for generating and interpreting customer feedback. He is responsible for the client relationship and project management teams.

Jonathan has built a broad base of experience across marketing, advertising and careers. Jonathan was previously Commercial Director for TCG, University of London where he was responsible for developing its acclaimed continuous improvement program through customer feedback. Jonathan was also founder and director of the consumer service and marketing business A La Card ltd.

Jonathan holds a degree in politics from Leicester University.

Hercules Fisherman - Technology Director

Hercules is a UK leading expert in mobile solutions and chief architect of the Fizzback system.

Hercules is an expert architect and developer across multiple software, telecoms and internet environments. Herx has deep experience of the telecoms sector having previously developed the ground-breaking over-the-air provisioning solution for a telecom operator. He has developed many successful consumer solutions by bringing together leading-edge techniques from many varied domains into a single, robust application.

He holds several technical degrees and qualifications as well as being project management certified in Prince 2

John Coldicutt - Chief Marketing Officer

John is responsible for all marketing activities.

Prior to joining Fizzback, John’s most recent role was with Amdocs, a NYSE listed provider of customer experience systems, where he was Director of Marketing for their global services business.  Previously, John was Director of Regional Marketing across EMEA and Latin America, and was initially responsible for their global strategy for business intelligence and marketing automation.

Prior to Amdocs, John spent three years at Hyperion, a Business Performance Management software vendor.  John began his career at UK glass manufacturers Pilkington where he held a number of roles in Operational Research, IT and ultimately in Strategy and Marketing, where he drove a strategy process, reporting into the European Board, culminating in one of the most successful product launches in the company’s history.